Refund policy

At AERO Lifestyle, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. If you receive a damaged, incorrect, or significantly different product from what you ordered, we are here to help.

1. 14-Day Return & Refund Guarantee

We offer a 14-day money-back guarantee for eligible orders.

You may request a return or refund if:

  • Your watch arrives damaged or broken.

  • You receive an incorrect product.

  • The product is significantly different from its description.

Please contact us within 14 calendar days of receiving your order.

2. Return Conditions

To qualify for a return:

  • The product must be returned with its original packaging and included accessories, where reasonably possible.

  • Please provide clear photos or videos showing the issue.

  • The product must not have been damaged through misuse or accidental damage after delivery.

3. How to Request a Return

To request a return or refund:

  1. Contact our customer support team.

  2. Provide your order number and explain the issue.

  3. Share photos or videos if the product is damaged or incorrect.

  4. Our team will review your request and provide return instructions.

4. Refund Processing

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed through an agreed payment method. Processing and bank or payment-provider timelines may vary.

5. Return Shipping Costs

If the return is due to a damaged, incorrect, or incorrectly described product, AERO Lifestyle will arrange or cover reasonable return shipping costs.

For other approved return requests, any applicable return shipping costs will be communicated before the return is arranged.

6. Exchanges

If you receive an incorrect or damaged watch, please contact us. Depending on product availability, we may arrange a replacement or another appropriate resolution.

7. Open & Inspect Before Payment

We offer Open & Inspect Before Payment where supported by our courier service. Customers should inspect their parcel according to the courier's permitted inspection procedure before completing payment.

8. Contact Us

For return, refund, or exchange assistance, contact us using the details listed on our Contact Information page.

AERO Lifestyle — Your Satisfaction Matters.